Some stuff » customer

bank of america

admin — Sat, 17 Oct 2009 00:54:20 +0000

Well, it gets resolved (in the stupidest way), if you’re patient.

Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 2 minutes. Thank you for your patience.

We are currently experiencing a high volume of chat sessions. All Online Banking Specialists are currently assisting other customers. We apologize for any inconvenience. Thank you for your patience.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Alexus: Hello! Thank you for being a valued Bank of America customer. My name is Alexus. How may I assist you today with your personal accounts?

Alexus: How are you doing today?

You: good

Alexus: Good to hear that!

You: this is a countrywide bank account, which apparently got converted to a bank of america account

You: when i logged in

You: today

You: just now

Alexus: Okay.

You: i would like to know, if that means it no longer has anything to do with the countrywide account rules that were previously in place

You: and the fees and disclosures will follow bank of america practices

Alexus: I will be glad to check that for you.

Alexus: To begin with, May I have your complete name to greet you?

You: ok

You: [some_name]

Alexus: Thank you for the details, [some_name].

Alexus: Please allow me a moment.

You: sure

Alexus: Thank you.

10 minutes later

You: Hello?

Alexus: Thank you for waiting. I’ll be with you in just a moment.

You: ok

Alexus: Thank you for your patience, I will be right with you.

Alexus: I apologize for the delay. I’ll be with you shortly.

You: ok

Please wait while I transfer the chat to the best suited Bank of America Specialist.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

You: ok

Shane: Hello. Thank you for being a valued Bank of America customer.. My name is Shane. I’m here to assist you with online access. How may I help you today with your online access?

You: ok

You: You: this is a countrywide bank account, which apparently got converted to a bank of america account You: when i logged in You: today You: just now Alexus: Okay. You: i would like to know, if that means it no longer has anything to do with the countrywide account rules that were previously in place You: and the fees and disclosures will follow bank of america practices

Please wait while I transfer the chat to Alexus who can best assist you today.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Alexus: Thank you for your patience, I will be right with you.

Please wait while I transfer the chat to the best suited Bank of America Specialist.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Miranda: I understand your concern regarding the fee .

Miranda: I will explain you.

You: ok

You: please do

Please wait while I transfer the chat to the best suited Bank of America Specialist.

Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

Wesley: Hello! Thank you for being a valued Bank of America customer! My name is Wesley.

Wesley: Hope you are doing well!!

Wesley: Let me review the chat

You: ok

Wesley: I see that you had an account with Countrywide and now this account is with US. All the policies and the regulations have changed

You: all right. could you tell me if this account has any fees or minimum balance requirements

Wesley: I am reviewing your account. Please bear with me.

Wesley: May I please have your full name as it appears on the account?

You: [some_name]

Wesley: Thank you for the information, [some_name].

Wesley: Please give me a moment while I access your account information.

You: got it

Wesley: Thank you for waiting. I’ll be with you in just a moment.

You: right

Wesley: The monthly maintenance fee of $10 for your Money Market Savings account can be avoided by maintaining a minimum daily balance of $5000 in the account.

You: this is an account opened in the state of washington, right?

You: i actually have another bank of america account in that state. is it possible to close this one and transfer the amounts to that account?

Wesley: No, in New Hampshire

You: i don’t think i ever opened an account in new hampshire

You: the original countrywide bank account was opened in WA

Wesley: After the conversion of the account, the account is domiciled in New Hampshire

You: but i have no connection to new hampshire. that is not where my mailing address is.

You: i also have a bank of america account in massachusetts, however. the amounts could be transferred to that account, as well.

Wesley: Your mailing address is
Wesley: xxxxxxx
Wesley: SEATTLE, WA 98xxx-xxxx

You: right, that is in washington state

Wesley: I apologize for the delay. I’ll be with you shortly.

You: all right

Wesley: Please be informed that all the Countrywide accounts converted to Bank of America accounts are now domiciled in New Hampshire irrespective of the states there were in the past

You: ok, in any case, could i have the remaining amount in this account moved to another bank of america account i own, and close this account?

Wesley: I see that the Money Market Savings account ending in -**** has $0.03 as available baalnce

Wesley: I apologize for the typo error.

Wesley: Balance

You: yes, and i would like to move this to account # **********

You: and close this account

Wesley: I am able to close the account by sending you the cashiers check for $0.03 to the address:
Wesley: xxxxxxx
Wesley: SEATTLE, WA 98xxx-xxxx

You: ok, if that is easier.

Wesley: Give me a moment please while I process your request

Wesley: I am almost done

You: thank you

Wesley: You are welcome.

Wesley: I really appreciate your patience in this regard.

Wesley: Your account closure request has been submitted.

Wesley: A check for the remaining balance will be mailed within 3 to 5 business days.

You: thanks.

Wesley: No further action is required on your part to remove the account from your Online Banking list of accounts. Once the request is complete, the account will automatically drop from your Online Banking profile.

You: thank you.

Wesley: You are welcome.

Wesley: Is there anything else that I may be of assistance to you?

You: that is all. thank you.

Wesley: Please feel free to chat with us for any query, so that we will be able to assist you

Wesley: We know you have many choices for your banking needs. Thank you for choosing Bank of America.

Wesley: Take Care of yourself

You: good night.

Wesley: Good night

OEM laptop has max CPU frequency capped when on battery

admin — Sun, 30 Nov 2008 03:03:08 +0000

I was playing with a laptop from HP the last couple of days and noticed that when off AC power (on battery), the maximum CPU frequency is only half of the specification. The machine runs Windows Vista. The CPU is an AMD ZM-80, duo core 2.1GHz. On AC power, the processor can reach 2.1GHz on heavy load, but on battery power, the maximum it will go to is 1.05GHz on each core. This is really a problem because performance (especially for single-threaded applications) is pitiful at those levels. In fact, 1080p HD WMV demo videos could not play smoothly just like on a four-year-old Pentium M 1.6GHz.

This is apparently a common problem on a variety of laptops, especially as of late, see discussions at:

As usual, there is a bunch of crap on the internet about Vista or AMD being the culprit. No, this has nothing to do with Vista Power profiles, which are all set to 100% maximum processor state. After reading the above threads and thinking about this, I’m convinced that it is a system-level issue. When on battery power, something set in the BIOS must be throttling the CPU to half-speed, so any software controls will have no effect beyond that.

One of the threads did mention that turning off or altering a Power Management setting in the BIOS allowed the battery mode maximum CPU frequency to go higher. Unfortunately, I got a stupid InsydeH2O BIOS with nothing to set. The next step is perhaps to hack the BIOS.

Now for some entertainment:

Customer : CPU cannot go above 50% frequency when on battery power, no matter which Vista Power Plan is chosen.
[An agent will be with you shortly.][You are now chatting with Jarred .]
Jarred : Hello Customer
Jarred : Welcome to HP Total Care for HP notebooks. My name is Jarred. Please give me a few moments while I review your issue description details.
Customer : hello
Jarred : I understand that, your Notebook CPU does not go above 50% frequency on battery power. Am I right?
Customer : that is right
Jarred : I will certainly do my best to help you out with this information.
Customer : you can try it yourself
Jarred : Well Customer, let me inform you that this is normal for any Notebook that runs on battery power.
Customer : That is not normal, because I have another notebook (different manufacturer) that does not exhibit this behavior
Jarred : In these Notebook the settings are different, the Notebook does not run as it runs with AC power. Let me also inform you that if it Execeeds beyond 50% to 70% the Notebook will get freezed.
Customer : Frankly, that does not make any sense. Is this limitation documented anywhere?
Customer :And is there any way to get around it…
Jarred : May I know the processor if it is AMD or Intel?
Customer : It is an AMD ZM-80 processor
Customer : Turion X2 Ultra, for a TX2500Z build
Jarred : Well Customer in AMD process, there is a option set as ‘power no’, which will limit when running on battery.
Jarred : However you can try to check in BIOS if there is any option to change.
Customer : Do you mean PowerNow? I think that is certainly something that should be in the BIOS.
Customer : However, I checked the BIOS settings on this notebook, and there are very few options to change.
Customer : Do you offer a more sophisticated BIOS or an update that specifically lets me make this change?
Jarred : I am sorry it is powernow.
Jarred : Customer, i do understand your concern, I would have provided you right away, if there was any solution for this issue.
Customer : There are no power management options in the BIOS, unfortunately.
Customer : I believe this should be reported as a bug, because a 50% limit on the CPU on this notebook makes many online videos unplayable.
Customer : That makes this "Entertainment Notebook" very crippled on battery.
Customer : Can you open a support ticket with HP engineers to resolve this issue?
Jarred : Sure Customer, I will excalate a technical-exclation on this issue.
Jarred : If there is any advancement options provided you will be informed.
Customer : Will I get an email on the progress of this ticket?
Jarred : I need few details to do this.
Customer : Sure.
Jarred : Once if I create the case you will be intimated by email contacted by Phone once after this excalation is sent to the case managers.
Jarred : Untill then, you can have this chat session ID – XXXXX
Customer : Ok, I appreciate that.
Jarred : Please provide me Product Number p/n (eg:DS542U): Serial Number s/n (eg: CNS34915MC):
Customer : p/n: XXXXX
Customer : s/n: XXXXX
Jarred : Please provide me your shipping address and
phone number.
Customer : XXXXX
Customer : phone: XXXXX
Jarred : Thank you for the information you have
provided.
Customer : Sure.
Jarred : Okay Customer, I will create the case and you will be intimated by Email or by phone, by our case managers as soon as possible.
Customer : Thank you for your help. I appreciate it.
Jarred : Please let me know if there’s anything else I can assist you with, today?
Customer : That will be all.
Jarred : Thank you for contacting HP Total Care Support, please do not hesitate to contact us if you have any questions or clarifications. We assure you of our dedicated support, 24 hours, 365 days a year.
Bye Customer. Good Night.