I was doing this online chat with some online customer service reps and two random draws got completely different results.<\/p>\n
Sample 1 —<\/strong><\/p>\n You are now connected to Niel from [large online retailer].com<\/em> (There was no follow up email from “Neil.”)<\/em><\/p>\n Sample 2 —<\/strong><\/p>\n You are now connected to Erick from [large online retailer].com<\/em> I was doing this online chat with some online customer service reps and two random draws got completely different results. Sample 1 — You are now connected to Niel from [large online retailer].com Niel: Hello this is Niel I am here to assist you<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3058,3059],"class_list":["post-1281","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-customer-service","tag-online-retailer"],"_links":{"self":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts\/1281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1281"}],"version-history":[{"count":0,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts\/1281\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nNiel: Hello this is Niel I am here to assist you
\nme: hi, can you check two gift card codes for me?
\nNeil: sure I’ll be more that happy to assist you
\nme: i don’t want to redeem them, just check the amount
\nthe first one is: xxxx
\nthe second one is: xxxx
\nthank you
\nNiel: Do you have the gift card number?so that I can pull up here in my end
\nme: just the two above, thanks
\nNeil: how about the gift card number?
\nSince I cannot pull it up here in my end
\nme: what do you mean?
\nNeil: Is it a physical gift card?
\nme: it’s an electronic code
\nme: i copied them above
\nNiel: Because I try to pull it up here in my end I cannot pull up
\nme: were you able to find either one?
\nNeil: Both of this claim code I cannot pull it up
\nNiel: is this an [large online retailer] gift card electronic email confirmation?
\n(– here I had to go do something else, but also because it was infuriating –)<\/em>
\nAre you still there?
\nNiel: Our chat has now been idle for 1 minute. If there isn’t anything else I can help you with, then I will disconnect this chat and send you an e-mail following up with what we did today. Thank you, [xxx].<\/p>\n
\nme: hi, can you help me check the balance on two gift card codes for me, without redeeming?
\nErick: Hello, my name is Erick. I hope you’re doing well.
\nYes!
\nI will need the gc id codes please?
\nme: all right
\none is: xxxx
\nErick: That one is for $##.00
\nme: it is still valid for use?
\nErick: Yes.
\nme: thank you.
\nthe second one: xxxx
\nErick: Also $##.00
\nStill good also.
\nme: thank you very much for your help. appreciate it.
\nErick: You’re most welcome! It’s been a pleasure assisting you today. Have a wonderful night! Please click on the “end chat” button to close this window. I have sent you an email, I would really appreciate it if you can review it!
\nme: all right. have a good night too.
\nErick: Thank you.
\nOur chat has been idle for 1 minute. If there isn’t anything else I can help you with, I’ll need to disconnect this chat. Thank you for contacting [large online retailer].
\nErick from [large online retailer].com has left the conversation.<\/p>\n","protected":false},"excerpt":{"rendered":"