{"id":1628,"date":"2015-03-21T13:14:15","date_gmt":"2015-03-21T17:14:15","guid":{"rendered":"http:\/\/allegro.mit.edu\/~zong\/wpress\/?p=1628"},"modified":"2019-04-14T05:13:53","modified_gmt":"2019-04-14T09:13:53","slug":"pathetic-uber-contd","status":"publish","type":"post","link":"https:\/\/blog.yhuang.org\/?p=1628","title":{"rendered":"pathetic uber (cont’d)"},"content":{"rendered":"

I recently had the privilege of consorting with Uber’s “customer service” some more. Recall that last time<\/a>, HackerRep (he actually called himself “Joe”) took me for a fraud and left it at that. I actually wrote back to Joe,<\/p>\n

Me:<\/p>\n

June 15 08:44<\/p>\n

Why would it do that (referring to their system identifying a real human being as a fraud)? I created an account a couple of months ago from a friend’s link and tried the app a few times. After that I could not log in. It behooves you to unban me.<\/p><\/blockquote>\n

but alas Joe never troubled to respond. After some months, I decided to write back!
\n
\nMe:<\/p>\n

Mar 4 07:05<\/p>\n

Hello? This is not resolved.<\/p><\/blockquote>\n

I then received this from “Karlene.”<\/p>\n

Karlene (Uber):<\/p>\n

Mar 4 14:15
\nHi [my name],<\/p>\n

Happy to help. It looks like your Uber account has been suspended as a security precaution.<\/p>\n

To confirm your identity and payment method, can you provide the following? You can attach this into the email.<\/p>\n

It would also be helpful to let me know what city\/country you are located.<\/p>\n

1) a photo of the credit card linked to your Uber account<\/u> in your name with only the last four digits, your name, and expiration date showing (you can cover the rest with paper or your finger)<\/p>\n

This does not need to be the same card that was registered on Uber<\/u>.<\/p>\n

2) a photo of your ID in the same name as your Uber account \/ You can attach this into the email.<\/p>\n

Once that information is confirmed, I’ll be happy to reactivate your account so you can be on your way.<\/p>\n

Regards,<\/p>\n

Uber Support<\/p><\/blockquote>\n

So does it need to be a linked card or not?<\/p>\n","protected":false},"excerpt":{"rendered":"

I recently had the privilege of consorting with Uber’s “customer service” some more. Recall that last time, HackerRep (he actually called himself “Joe”) took me for a fraud and left it at that. I actually wrote back to Joe, Me: June 15 08:44 Why would it do that (referring to their system identifying a real […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3148,3143,3147,3146,3152,3108,3149,3150,3151,3145,3107,3144],"class_list":["post-1628","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-confirmation","tag-credit-card","tag-expiration-date","tag-following","tag-four-digits","tag-fraud","tag-i-decided","tag-joe","tag-karlene","tag-march-4","tag-uber","tag-writing"],"_links":{"self":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts\/1628","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1628"}],"version-history":[{"count":6,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts\/1628\/revisions"}],"predecessor-version":[{"id":1838,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=\/wp\/v2\/posts\/1628\/revisions\/1838"}],"wp:attachment":[{"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1628"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1628"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.yhuang.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1628"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}