2011/03/20
for security purposes
A prank call transcript from ZUG.
What happens when you ask a credit card company the same security questions they ask you?
VISA: …And for security, I just need your mother’s maiden name?
JOHN HARGRAVE: [I tell him] And Barry, for security purposes, I also need your mother’s maiden name.
VISA: Uh … my mother’s maiden name, sir?
JH: Uh-huh.
VISA: OK. Uh … please hold for a moment, sir.
[Hold time of 3:54]
VISA: Yes, thank you for holding. This is cardmember services, my name is Isabelle. May I have your 15-digit card number, please?
JH: Sure. [I give it to her] What happened to Barry? I was just on the phone with him and then there was a very long pause.
VISA: OK, for some reason you got transferred to the fraud department. I’m going to have to transfer you back to customer service.
JH: The fraud department?
